Employees are a franchise’s most important asset, and it is important to treat them that way.

By Mark Cottle

“People are definitely a company’s greatest asset. It doesn’t make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.” – Mary Kay Ash, founder of Mary Kay Cosmetics

Successful leaders know they cannot singlehandedly scale a company; they need quality people to make a business go and grow. Consider the example of a guy I know pretty well. We’ll call him Chuck. Chuck is a fantastic landscaper. He’s got an incredible work ethic, a good safety record and he genuinely cares about customer satisfaction. He’s also got a truck, which is essential for hauling the tools of his trade.

Ownership Culture

The best way to create a dependable team is to foster ownership among your store-level team members.  

By Doug Zirbel

As a franchise owner, leading a great team is both your biggest challenge and your biggest opportunity, especially in the fast-casual restaurant industry. Your team members are responsible for carrying out the vision of your original intention and delivering the customer experience you worked so hard to create. 


With predictive scheduling taking hold across the country,

here is how to come into compliance overnight.

By Derek Jones

Thus far, 2018 has lived up to its promises; however, it has also been fraught with changes. One trend sweeping the nation is that of predictive scheduling adoptions. Dozens of states and municipalities are ushering in new legislation that requires strict scheduling laws for hourly workers. In sectors including retail, restaurant, fast food and hospitality, this means that workers receive schedules in advance and are better able to plan work/life balance.


Business owners need to understand the importance of personal health to their personal wealth. 

By Cramer Soebbing

Healthcare costs remain a primary concern for individuals planning their financial future. In fact, it is estimated that the average couple will need $280,000 in today's dollars for medical expenses in retirement, excluding long-term care. While that fact is attention-grabbing, planning isn’t only tied to retirement, and healthcare goes far beyond the potential future costs to you. 

Franchise Trends

Why your restaurant brand should add plant-based items to the menu.

By Heather Ripley, Knighthouse Media contributor

It’s everywhere, right? Vegan this, plant-based that. If you remember, just a few years ago, gluten-free was the catch-phrase. And since then, gluten-free options are offered in pretty much every restaurant and fast-food franchise. Whether it is a choice or a medical necessity, going gluten-free has become a national pastime. 

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